Common reasons Instacart shoppers require assistance
1. Replacement issues
This feature is provided to the customer before confirming the order. But in some cases, there is a chance that the alternative item selected can be out of stock. During this time the shopper requires the customer’s attention so that the shopper can suggest the best alternative to satisfy the customer’s requirement.
2. Delivery issues
Instacart shoppers rely on GPS location during deliveries. This task is not easy, especially for customers who live in apartments that have apartment regulations, different gateway entrances, and building numbers. Also, the directions on GPS are not always accurate and this is a big struggle for an Instacart shopper to find the correct delivery address.
3. On-time Delivery Problems
Occasionally, Instacart shoppers may find troubleshoots with network connectivity or traffic congestion on the way which will be a cause on delivery time. This will be a negative point for a shopper therefore it is always recommended to inform the customer regarding the situation to avoid any bad ratings.
4. Customer handling issues
There are situations where Instacart shoppers may find aggressive customers who are not easy to handle. When you are a newbie to the job, the best solution to resolve these types of conflicts is to connect those customers with a Senior Expert as they have the best experience in dealing with these kinds of issues.
5. Assisting methods for Instacart Shopper Customer Service
Instacart has always a way to get through if something collapses at the beginning, during, or at the end of the shopping process.
Here are five methods to contact customer service support during a case of urgency.
Instacart Care Live Chat connects the shopper to a real-time support agent so they can discuss their doubts with trained specialists who are available for assistance 24/7.
If a customer is unable to reach out to their personal Instacart Shopper or if there is an issue with the order, they can always call the Instacart Customer Service number at +1-888-246-7822. This method can also assist the Instacart Shopper to contact the customer who needs assistance.
⮚ How Instacart works
⮚ How to place orders
⮚ How to pay
⮚ How pricing works
⮚ How to change your account settings
⮚ How to track your deliveries
And if the customer’s concern is not related to any of the common reasons, they can contact a customer service representative directly.
For any official or non-urgent matters, an Instacart shopper can email at help@instacart.com at any hour of the day. This is commonly used in situations like to discuss customer review disputes, Instacart shopper reviews, and concerns with customer deliveries and orders.
⮚ How payment works
⮚ How Instacart shopper works
⮚ Work ethics
⮚ How delivery works
⮚ How to earn extra
Common methods to avoid customer disputes
Instacart Shoppers require to handle customer matters to provide better customer service. Here are a few common ways to deal with customers while shopping their orders till the delivery completion.
Sometimes the customer might not reply to you at the instance you reach out. Please understand at the beginning that the customer has placed the order in the first place for convenience meaning to save time. Assuming that the customer is busy, you must first reach out and work diligently to take care of the situation.
Customers may have different styles of approaching concerns and sometimes it can be too much. But as the service provider, the shopper has to provide all required details as much as possible. Especially when the customer required information on special deals and offers. As an Instacart
shopper, you must be able to answer these questions even though it is not a part of your job role since it’s an extra effort on your duty.
As an Instacart shopper, there will be situations that go off hands and customers may become aggressive. At this point, the best solution is to let an expert handle the customer rather than dragging on the dispute.
Concluding
Becoming an Instacart Shopper is easy and there are many methods to reach out to customer service and get assistance. So there is no worry to work as an Instacart Shopper.
Instacart support centers, support email, phone calls, and live chats are readily available for you to reach out at any time for help.
